Frequently Asked Questions

Have questions? We’ve got answers! Browse through our FAQs for our dish soap and reusable bags. You’ll also find helpful FAQs about delivery, returns, and order information at the bottom of the page.

 Tel: (+356) 9930 5983
Email: [email protected]

 veco, 30, G Hyzler Street
Mosta MST2281 – Malta

 Free shipping on all
orders over €25.

 Guaranteed support
within 24 hours.

Dish Soap Q&A

Is your dish soap formula safe for the environment?

Absolutely! Our dish soap formula is carefully crafted to be eco-friendly and biodegradable. While it contains some ingredients like Lauryl Glucoside (<10%) and Coco-Betaine (<1%), which are derived from natural sources and deemed safe for the environment, it’s free from harmful chemicals like parabens and sulphates. So you can wash your dishes with confidence, knowing you’re not harming the planet.

How do I use the dish soap refill pouch?

Using our dish soap refill pouch is easy-peasy! Simply open the pouch, pour the soap into your existing dish soap bottle. Then, get ready to suds up and tackle those dirty dishes!

What water temperature should I use when using your dish soap?

We recommend using warm water when washing dishes with our soap. Warm water helps to loosen grease and food residue, allowing our formula to work its magic more effectively. Plus, warm water helps to build more bubbles, making it easier to get your dishes sparkling clean. So turn on the tap, dial up the warmth, and get ready to suds up with our eco-friendly dish soap!

Where can I purchase your eco-friendly dish soap?

Currently, our eco-friendly dish soap is exclusively available for purchase online through our website. You can place your order conveniently from the comfort of your own home and choose between delivery or collection options.

Is your dish soap better for our skin?

Absolutely! Our dish soap is formulated with care and consideration for both your dishes and your skin. Unlike many conventional dish soaps that contain harsh chemicals like parabens and sulphates, our formula is free from these potentially harmful ingredients. So you can wash your dishes knowing that our dish soap won’t dry out or irritate your hands. Say goodbye to dishpan hands and hello to clean, happy skin!

Is your dish soap fragrance-free?

Yes, our dish soap is fragrance-free. We believe in keeping things simple and honest, so you won’t find any artificial fragrances in our formula. Just pure, clean goodness for your dishes and your conscience.

How does your dish soap help reduce single-use plastic?

We’re glad you asked! Our dish soap comes in a convenient kraft refill pouch, which reduces the need for single-use plastic bottles. Simply refill your existing dish soap bottle with our refill pouch, and you’ll be helping to minimise plastic waste while keeping your dishes clean. It’s a win-win!

How much dish soap is in each refill pouch?

Each refill pouch contains 800ml of our eco-friendly dish soap. That’s enough to refill a standard 400ml dish soap bottle twice, giving you plenty of suds for all your dishwashing needs. So you can keep those dishes clean and the planet happy without worrying about running out of soap anytime soon!

What makes your soap different from conventional dish soaps?

The main difference between our eco-friendly dish soap and conventional dish soaps lies in what’s left out of our formula. While many conventional dish soaps contain harsh chemicals like parabens and sulphates, our formula is free from these harmful ingredients.

But perhaps the most significant difference is what you won’t find on our label: warnings about harming aquatic life or damaging the environment. Unlike conventional dish soaps, which often come with cautionary statements about their impact on marine ecosystems and our skin, our eco-friendly dish soap is formulated with care and conscience. It’s tough on grease but gentle on the planet.

Reusable Bags Q&A

What are your veggiebags and bread bags made from?

Our veggie bags and bread bags are made from two environmentally friendly materials: RPET and cotton. RPET bags are crafted from recycled plastic bottles, offering a sustainable solution to single-use plastic waste. On the other hand, our cotton bags are made from natural fibers, providing a reusable and biodegradable option. Both materials are durable, washable, and designed to help you reduce your environmental footprint while keeping your produce and bread fresh. Whether you prefer the versatility of RPET or the natural feel of cotton, we have a bag that suits your needs and values.

What is RPET?

RPET stands for recycled polyethylene terephthalate, or recycled PET. PET is a strong, durable and recyclable material that is used for soda bottles, water bottles and food jars. RPET is produced by collecting, sorting and recycling PET, then refining the material into flakes that can be turned into new products. Using RPET as an alternative to PVC is a huge step forward on the path toward a greener, safer and cleaner future.

Why did you choose RPET?

A whopping 91% of the world’s plastic is not recycled! Being that the market for recycled plastic is quite small, it doesn’t pay to collect and recycle it. If companies such as veco start opting for RPET, the demand automatically increases and in turn more plastic is collected and recycled rather than left to pollute our oceans and environment.

Our bags can be re-used over and over and really are a great solution to single-use plastic bags – which most of the time don’t even end up being recycled. So when you think about it – we’re saving 620 plastic bags per household from being added to our landfills each year.

Is RPET food grade safe?

Yes, our RPET (recycled polyethylene terephthalate) material is food grade safe and certified to meet stringent standards for contact with food. The materials used in our RPET veggie bags and bread bags are food grade certified according to COMMISSION REGULATION (EU) No. 10/2011 on plastic materials and articles intended to come into contact with food, as well as the German food, Articles of Daily Use, and Feed Code (LFGB), section 30 & 31. These certifications ensure that our RPET bags meet strict criteria for safety and hygiene when in contact with food items. You can trust that our RPET bags are not only eco-friendly but also food-safe for your peace of mind.

How do I care for my reusable bags?

Our produce and bread bags are machine-washable up to 30º and can also be hand washed in cold water. Hang to dry in the shade and do not tumble dry!

What can I use your veggiebags for?
  • Produce Bags: Our veggiebags are perfect for buying, rinsing, and storing your fresh fruits and vegetables. Take them with you to the grocery store to avoid single-use plastic bags, then use them to rinse your produce when you get home. The breathable mesh material allows air circulation, keeping your produce fresh for longer.
  • Shopping for Bulk Goods: Reduce your plastic waste by using our veggiebags to shop for bulk goods such as nuts, dried fruits, pasta, grains, and more. They’re durable and lightweight, making them ideal for carrying and storing a variety of bulk items.
  • Herb Drying: Hang herbs in our veggiebags to dry them out. The breathable mesh material provides proper airflow, preventing mold and mildew while allowing your herbs to dry evenly.
  • Bread: Our veggiebags can also be used to store bread.
  • Laundry Bag: Use our veggiebags as a laundry bag for small items like socks or delicate clothing items. The durable material can withstand repeated use and washing.
  • Lunch Bag: Pack your lunch in our veggiebags for an eco-friendly alternative to disposable lunch bags. They’re lightweight, easy to clean, and can be used again and again.
  • Straining Zucchini: Our veggiebags can even be used as a strainer for zucchini or other vegetables. Simply place the vegetables in the bag and squeeze out excess moisture, perfect for recipes that require drained vegetables.
What can I use your bread bags for?
  • Storing Bread: Keep your bread fresh and delicious by storing it in our bread bags.
  • Freezing Bread: You can freeze your bread in both our RPET and Cotton bread bags. Our bags are designed to be versatile and suitable for various food storage needs, including freezing.
  • Produce Storage: Use our bread bags to store fruits and vegetables.
  • Bulk Goods: Take our bread bags with you when shopping for bulk goods such as nuts, grains, pasta, and dried fruits.
  • Laundry Bag: Our durable bread bags can also double as a laundry bag for small items like socks or delicate clothing items.
  • Gift Wrapping: Get creative and use our bread bags as eco-friendly gift wrap for presents. They add a unique touch to your gifts while also being reusable and sustainable.
How should I freeze my bread in your RPET or Cotton bread bags?

When freezing bread, ensure it is fully cooled before placing it in the bag to prevent condensation. Once your bread is in the bag, seal it tightly to minimize exposure to air and potential freezer burn. When ready to enjoy, simply thaw your bread at room temperature or in the refrigerator, then remove it from the bag. Our durable RPET and Cotton bread bags are perfect for keeping your bread fresh in the freezer while also helping to reduce plastic waste.

How long until my order is dispatched?

We dispatch orders within 1-2 business days. Please allow slightly longer during sale periods, public holidays and Christmas.

How long until my order arrives?

For small orders, we utilise standard mail with Malta Post for delivery, ensuring your items are delivered within 1-3 business days from the date of dispatch. For larger orders, we arrange door-to-door delivery, which usually takes between 4-5 business days. Rest assured, we strive to get your order to you as quickly as possible, and our team works diligently to ensure timely delivery to your doorstep. If you require your order by a specific date, please reach out to us at [email protected] with your order number address and we can let you know what’s possible.

I haven't received my item. What can I do?

If you haven’t received your order within the expected timeframe, we apologise for any inconvenience this may have caused. Please don’t hesitate to reach out to our customer support team. We’ll be more than happy to assist you in tracking down your order and resolving any issues that may have arisen. Your satisfaction is our top priority, and we’ll do everything we can to ensure that your order reaches you as soon as possible.

Can I choose to collect my order?

Yes, you can choose to collect your order if that’s more convenient for you. During the checkout process, simply select the option for self-collection, and we’ll have your order ready for pickup at our designated location in Mosta. You can find the full address and additional details on our contact page. Choosing to collect your order allows you to skip the wait for delivery and pick up your eco-friendly products at your convenience.

What if I want to return my order?

We want you to be completely satisfied with your purchase, but we understand that sometimes things don’t work out as planned. If you need to return an order for any reason, please contact our customer support team within 30 days of receiving your order. Our team will provide you with instructions on how to initiate the return process. Please note that items must be returned in their original packaging and condition, and any return shipping costs will be the responsibility of the customer. Once we receive and inspect the returned items, we’ll process your refund promptly. Your satisfaction is our priority, and we’re here to assist you every step of the way.

How much is postage in Malta & Gozo?

Postage on orders over €25 is free in Malta & Gozo. For orders less than €25, a flat rate of €3.50 applies.

Do you ship internationally?

We haven’t limited our shipping destinations – veco ships worldwide! If your country isn’t listed just drop us an e-mail and we’ll work on it!

Shipping worldwide is charged at a rate of €4.00 per additional product added to the order.

Can I order in bulk?

Absolutely! We welcome bulk orders and offer flexible options to accommodate your needs. Whether you’re stocking up for a special event, resupplying your business, or simply prefer to purchase in larger quantities, we’re here to assist you. To place a bulk order, simply reach out to our team with your requirements, and we’ll work with you to fulfill your request efficiently. Plus, we offer competitive pricing and discounts for bulk purchases, making it even more convenient to order in larger quantities.

Can I order a gift to be sent directly to the recipient?

Yes absolutely! Please ensure that your details are in the ‘billing address’ field and the recipient’s details are entered in the ‘shipping address’ area during checkout. Please note that while we do not offer gift wrapping services, we do provide pre-selected gift boxes that make the perfect gifts for any occasion. These thoughtfully curated gift boxes are filled with our eco-friendly products and are sure to delight your recipient. If you have any specific instructions or requests for your gift order, feel free to let us know, and we’ll do our best to accommodate them!

I placed an order but forgot to enter the coupon code at checkout! Can you apply it now?

Apologies, we’re unable to retrospectively apply coupon codes and thus refund a portion of the order after an order is placed.

What if I want to change or cancel my order?

Please get in touch with us immediately. We usually dispatch orders 1-2 days after they have been placed, so if you’ve already received a dispatch email, changing or cancelling your order will not be possible. However, you can always return your order once it has reached you.

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